Shipping & Returns
Customers returning unopened items within 30 days of the delivery of the product(s) may claim a refund minus a restocking fee. Emergency Light Depot will not accept returns of products arriving in opened or damaged containers or for damaged items. All returns must be preapproved with a return goods authorization number and prepaid shipping.
The refund amount is determined by deducting a restocking fee from the total amount of the goods sold. Restocking fee amount will be determined after the inspection of the returned items. We advise customers to inspect their merchandise before accepting the delivery. Emergency Light Depot reserves the right to retain all sales of our products final and there is no provision for return past 30 days. All damage claims must be claimed within the first 72 hours of receiving the shipment.
Orders containing custom manufactured goods are considered final and are not eligible for refunds or exchanges provided the goods are not defective. The list of custom manufactured goods include custom-worded exit lights, specified grade lights and exit signs, inverters, heavy-duty battery packs, and all other thermoplastic items which are manufactured according to the specifications of the customer.
Customers will receive refunds in approximately four weeks of delivering packages to the shipper. Please note the time period to process a refund may vary based on processing time.
Items cannot be returned by someone who did not place the order, only the person originally placing the order. The customer may request a return emailing email@example.com. Our company will provide the customer with a Return Goods Authorization number and an address to where the returned products should be sent. We will then notify the customer via e-mail regarding the refund once our company has received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
For international shipping requests please call us toll free at 800-607-5355 or email us now for an estimate on shipping charges.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Orders ship via FedEx or UPS. Please also note that the shipping rates for many items we sell are weight and volume based. The weight of any such item can be found on its detail page as well as the dimensions. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.